Text messages

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Homaru, operated by Hetunex Labs LLC, texts you about your jobs if you ask it to. This page explains exactly which messages we send, how you agree to receive them, and how to stop.

How you opt in

Texts about your jobs are optional, and you choose them with a checkbox of their own. It sits next to the mobile number field when you sign in. Nobody has to agree to texts to sign in, to register, or to book: the checkbox starts unticked, and the form works either way. We record a yes with the time and the wording shown. If you leave it empty when you ask for a code, we ask you once whether you want texts, and "No thanks" carries on without them. If you leave it empty, we do not text you about jobs; the app and email keep you posted instead.

There are three places you can meet the checkbox. Each is reproduced below exactly as it appears.

1. Sign-in, at behomaru.com/login

We'll text you a code. No password to remember.

Mobile number

Yes, text me about my jobs. I agree to receive automated text messages from Homaru (operated by Hetunex Labs LLC) at the mobile number provided, including sign-in codes and updates about my service requests (booking confirmations, pro assignment, pricing, job status and completion). Message frequency varies (typically 4–6 messages per job). Message and data rates may apply. Reply STOP to opt out at any time or HELP for help. Consent is not a condition of purchase. See our Terms, Privacy Policy and Text Message Policy.

Optional and unticked, next to the number. Text me a code works whether it is ticked or not.

2. Customers, on first sign-in: the profile form at behomaru.com/welcome

A few details

Name · email · home address

I am 18 or older and agree to the Terms, including the arbitration agreement and class action waiver in section 15, and I have read the Privacy Policy.Yes, text me about my jobs. I agree to receive automated text messages from Homaru (operated by Hetunex Labs LLC) at the mobile number provided, including sign-in codes and updates about my service requests (booking confirmations, pro assignment, pricing, job status and completion). Message frequency varies (typically 4–6 messages per job). Message and data rates may apply. Reply STOP to opt out at any time or HELP for help. Consent is not a condition of purchase. See our Terms, Privacy Policy and Text Message Policy.

Only if it was not ticked at sign-in. Optional and unticked; Continue works either way.

3. Service providers, when registering at behomaru.com/join

Check this over

Business · services · travel distance

I am 18 or older and agree to the Terms, including the service provider terms in section 7 and the arbitration agreement and class action waiver in section 15, I have read the Privacy Policy, and I confirm the services above are ones I am licensed, insured and qualified to carry out.Yes, text me about my jobs. I agree to receive automated text messages from Homaru (operated by Hetunex Labs LLC) at the mobile number provided, including sign-in codes and updates about my service requests (booking confirmations, pro assignment, pricing, job status and completion). Message frequency varies (typically 4–6 messages per job). Message and data rates may apply. Reply STOP to opt out at any time or HELP for help. Consent is not a condition of purchase. See our Terms, Privacy Policy and Text Message Policy.

The same rule for service providers, shown only if it was not ticked at sign-in: registration completes without it.

You can change your answer at any time under Account → Notifications and privacy, and every answer is kept with the time, the screen and the wording it applied to.

We only text numbers that people have entered into Homaru themselves. We do not buy or import phone numbers.

One number is not a customer's or service provider's: our own staff alerting line, which receives operational alerts about jobs needing attention.

What we send

Messages about jobs only. We do not send marketing or promotional texts.

Sign-in codes. Sent only when you ask for one, at the moment you ask:

Your Homaru verification code is: 123456

Updates about your job. For customers: your request was received, your price, your service provider is on the way or has finished, and payment. For example:

Homaru: We got your TV mounting request. We're finding the right service provider for you and will text you when one is assigned. Questions? Call +1 201-616-6315. Reply STOP to opt out. https://behomaru.com/c/request/7f3c2a

Homaru: Ace Mounting set your price at $149 for your TV mounting job (Tomorrow · Afternoon). Open the app to view details or message your service provider. Questions? Call +1 201-616-6315. https://behomaru.com/c/request/7f3c2a

Homaru: Your service provider marked the job as done. Please review the photos and confirm within 24 hours. If anything looks wrong, call +1 201-616-6315. https://behomaru.com/c/request/7f3c2a

For service providers: new jobs offered to you, jobs you are assigned, reminders that a customer is waiting on your price, cancellations, and a customer marking a job paid.

Message frequency

Message frequency varies, because messages follow jobs rather than a schedule. For customers, a typical booking is 4–6 messages from request to completion. Service providers receive a message for each job offered to them, so how many depends on the jobs in their area. We do not send scheduled or marketing messages.

Stopping them

Reply STOP to any message and we will send one final message confirming you are unsubscribed, and no more. Reply START to the same number to turn them back on.

Reply HELP for help, or reach a person at support@behomaru.com or +1 201-616-6315.

Stopping texts does not close your account or cancel a booked job; job updates then reach you in the app and by email. It also stops sign-in codes, which are how you sign in to Homaru: reply START to sign in again, or contact us and we will help you back in.

Costs and carriers

Message and data rates may apply. Homaru does not charge you for text messages; your mobile carrier may, depending on your plan. Carriers are not liable for delayed or undelivered messages.

Your number

We use your mobile number to sign you in and, if you agreed, to send the job updates above. Your number is not shown to service providers; you talk through in-app messages, which our support team can read to resolve problems.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories of sharing described in our Privacy Policy exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, excluding aggregators and providers of the text message services.

Privacy and terms

How we handle your number and the rest of your information is in our Privacy Policy, and the agreement covering use of Homaru is in our Terms of Service. Both are public and need no account to read.

Questions about anything here: support@behomaru.com or +1 201-616-6315. Homaru is operated by Hetunex Labs LLC.